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Designing customer and employee processes digitally:

Customer communication has never been so easy. Design your customer and employee processes digitally and based on artificial intelligence - all in one application.
ROI in the first year
Mobile forms with signature
Put an end to paper-heavy forms and provide your customers with smart forms. Customers can easily fill them out on their smartphone, save intermediate statuses and sign them with a legally binding signature.
More info on mobile forms
Mobile HR services
Digital solutions also help within your company. Digitise your HR department with fileee Conversations, for example with digital applicant management, onboarding processes, the ePayslip and much more.
More information on HR services
The ePostbox
You can send documents to your customers securely and cost-efficiently via the ePostbox. The customer can view these on all end devices. Optionally, you can allow a feedback channel for questions.
More info about the ePostbox
Construction Financing Assistant
The Digital Construction Financing Assistant supports your customer from the application to the disbursement. Together with you, your customer processes their own property financing with task lists via fileee. The documents required for the financing can be shared directly via the scan function.
Change of customer data
Change of name, change of address or even change of bank connection - no more problem with fileee Conversations. You simply provide your customers with an email with a self-service link and the customer can send the data back to you via the fileee web app without registering.
More info about Smart Forms
Returns processes
Digital returns with fileee Conversations are quick to implement with a QR code on the returns slip. The customer scans the code, fills out the returns form online and receives a confirmation email.
Reimbursement of travel expenses
With fileee Conversations and ThinkOwl, time-consuming processes such as travel expense reimbursement are reduced to a few interactions. Your employees scan receipts directly using the fileee app and fill out forms quickly and easily on the go.
More information on HR services
Meter reading
With fileee Conversations, you can easily send your customers data queries, such as a meter reading query, as a self-service link. In the fileee app or web application (without logging in), the customer can then immediately submit the meter reading via a mobile form, attach photos and ask questions.
Damage processes
Even complex processes such as claims processing can be implemented using the smart forms from fileee Conversations. With the mobile-optimised forms, you actively guide your customers through the process. You can also invite several participants to work on the same process.
More information on digital insurance services
Application processes
Applications become transparent and clear for your customers with fileee Conversations. With the task lists, you define the necessary documents and information required for the application. The customer can work through the list and ask questions. All parties are kept up to date via notifications. This is how simple complex processes become with fileee Conversations.
Sales service processes
You have a sales force, office staff and customers who need to interact and exchange information with both parties? No problem. Both the customer and your field service receive the fileee app to communicate with your office service. This way, all parties can participate in a process at the same time and the customer's information is directly with all relevant participants.
For every use case at the customer interface
Contact us and we will find a suitable solution for your needs. Thanks to the large number of modules, we will also find a suitable solution for your needs.
Arrange a consultation
Mobile forms with signature
Put an end to paper-heavy forms and provide your customers with smart forms. Customers can easily fill them out on their smartphone, save intermediate statuses and sign them with a legally binding signature.
More info on mobile forms
Mobile HR services
Digital solutions also help within your company. Digitise your HR department with fileee Conversations, for example with digital applicant management, onboarding processes, the ePayslip and much more.
More information on HR services
Application processes
Applications become transparent and clear for your customers with fileee Conversations. With the task lists, you define the necessary documents and information required for the application. The customer can work through the list and ask questions. All parties are kept up to date via notifications. This is how simple complex processes become with fileee Conversations.
The ePostbox
You can send documents to your customers securely and cost-efficiently via the ePostbox. The customer can view these on all end devices. Optionally, you can allow a feedback channel for questions.
More info about the ePostbox
Damage processes
Even complex processes such as claims processing can be implemented using the smart forms from fileee Conversations. With the mobile-optimised forms, you actively guide your customers through the process. You can also invite several participants to work on the same process.
More information on digital insurance services
Reimbursement of travel expenses
With fileee Conversations and ThinkOwl, time-consuming processes such as travel expense reimbursement are reduced to a few interactions. Your employees scan receipts directly using the fileee app and fill out forms quickly and easily on the go.
More information on HR services
Meter reading
With fileee Conversations, you can easily send your customers data queries, such as a meter reading query, as a self-service link. In the fileee app or web application (without logging in), the customer can then immediately submit the meter reading via a mobile form, attach photos and ask questions.
Sales service processes
You have a sales force, office staff and customers who need to interact and exchange information with both parties? No problem. Both the customer and your field service receive the fileee app to communicate with your office service. This way, all parties can participate in a process at the same time and the customer's information is directly with all relevant participants.
Construction Financing Assistant
The Digital Construction Financing Assistant supports your customer from the application to the disbursement. Together with you, your customer processes their own property financing with task lists via fileee. The documents required for the financing can be shared directly via the scan function.
Change of customer data
Change of name, change of address or even change of bank connection - no more problem with fileee Conversations. You simply provide your customers with an email with a self-service link and the customer can send the data back to you via the fileee web app without registering.
More info about Smart Forms
Returns processes
Digital returns with fileee Conversations are quick to implement with a QR code on the returns slip. The customer scans the code, fills out the returns form online and receives a confirmation email.
For every use case at the customer interface
Contact us and we will find a suitable solution for your needs. Thanks to the large number of modules, we will also find a suitable solution for your needs.
Arrange a consultation

Successfully used by many companies

Through the ePostbox, we put our customer at the centre and inspire them with a digital solution. The project is a great success and has been worthwhile for us in more ways than one. We have learned a lot together and look forward to further cooperation in digitalisation with fileee Conversations.
Sebastian Marski, Head of Department
Sales Technology Digitalisation
VGH Insurance
With fileee Conversations, DEVK has implemented an app for the sales partner. With the app DEAS Mobile Scan, the sales partner can easily and securely provide documents for automatic processing in the inventory systems. The app was very well received by the sales team and is currently being expanded to include further functionalities. In the future, end customers can also be integrated into the process of document provision by the sales partner with their own end devices.
Tilo Franzen, Head of Department
Strategic Sales and Process Management
DEVK Insurances
With fileee Conversation and ThinkOwl, we have realised the Digital Construction Financing Assistant for our customers. This digitally maps the personal and transparent financing process in the real estate loan sector for private customers. Customers can organise their financing quickly and easily and provide all relevant documents online. The assistant was implemented in an agile manner by an interdisciplinary team. In addition to the added value of the assistant for our customers, this project has sustainably supported the digital transformation of Degussa Bank.
Kristina Luft,
Head of Real Estate Lending Private Clients
Degussa Bank AG
Swiss Post Solution is a global full-service provider in the field of digital and physical document management. fileee Conversations integrates perfectly with our existing solutions. For example, we configure mobile HR apps for our customers' employees.
Michael Spieß,
Head of Client Management /
Board Member
Swiss Post Solution
fileee is an assistance app that is consistently conceived from the customer's point of view and is well adapted due to its high utility value. fileee Conversations offers us a successful "end-to-end digitalisation" in daily communication with customers and partners. We avoid media discontinuities, shorten processes and make our service fit for the future.
Daniel Kolvenbach,
Board member
SIGNAL IDUNA Building Society Ltd.

With fileee Conversations and ThinkOwl to 100% customer centricity

A seamless digital experience for you and your customers: all in one application.
1
With the fileee Conversations Editor, you configure templates for your web and app applications with over 18 features for your digital use cases.
View all features
2
ThinkOwl is your interface for digital communication with your customers. Conversations are initiated and administered here. In this way, ThinkOwl enables your employees to communicate quickly and easily with your customers.
More about ThinkOwl
3
Your customers receive the created conversations in the fileee app. In your branding and without an additional customer portal, your customers can interact with your service at any time and without detours.
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Your customers can also use fileee privately

The fileee app offers your customers additional added value and thus ensures a high level of adaptation and customer loyalty. In addition to communication with companies, the app serves as a digital assistant for private document management.

Try fileee Conversations and ThinkOwl 30 days for free!

Start your free trial at fileee Conversations and easily link ThinkOwl to your fileee account.

The advantages of fileee Conversations

Start quickly and expand flexibly

In just 5 days you can build a prototype and test it directly with feedback from customers. Based on this, you will realise a pilot project in a few weeks and expand it iteratively.

Safety - Made in Germany

We work with the latest encryption standards on German servers of reputable providers, which are subject to the ISO27001 guideline. All data remains the property of our customers and is processed in accordance with the DSGVO.

For more sustainability

One tree provides an average of around 82,000 pages of recycled paper. With ThinkOwl and fileee, you can communicate paperlessly with customers and employees. This way you save paper and protect the environment.

Strong partners for implementation

Together with our strong implementation partners, we offer you the best possible advice and integration. We identify use cases in your company, help with implementation and conduct user workshops.

Arrange a demo appointment now!

Marius Gerwinn
CEO & founder fileee
marius.gerwinn@fileee.com
+49 251 32368309
Rolf Esau
CEO ThinkOwl Europe
rolf.esau@thinkowl.com

Check out our web seminars!

fileee Conversations
Demo Smart Forms
Demo HR Services

Frequently asked questions - FAQ

What is a conversation?

A conversation is a conversation with your client. In this conversation you can communicate with this client as often as you like. You can also start new conversations with the same client. You can include as many features as you like in your conversation.

What can fileee Conversations powered by ThinkOwl be used for?

fileee Conversations offer you over 18 features to digitise your business processes. With the Conversations Editor, you get an application that works like a content management system and allows you to easily design the customer interface. Want to learn more about the Editor? Visit the Helpdesk

The combination of features allows you to map use cases such as a digital mailbox for receiving documents for your customers or a digital travel expense report for employees. But more complex use cases such as the design of a digital construction financing assistant can also be implemented. Identification and signature features allow you to map holistic and legally compliant processes. With fileee Conversations powered by ThinkOwl, there are no limits to your digitisation projects.

Are individual features also developed?

fileee Conversations powered by ThinkOwl is a standardised software-as-a-service solution whose range of functions is continuously being developed. Are you missing a feature? Contact us and we will find a suitable solution: conversations@fileee.com

How are fileee Conversations and ThinkOwl connected?

With the Conversations Editor, fileee Conversations offers a simple tool for digitising your customer and employee interfaces using the created fileee Conversations Templates.

ThinkOwl enables your employees to interact with customers or other employees via fileee Conversations and to easily manage the created Conversations Templates. You can easily link the Conversations Editor in ThinkOwl and then use the Editor in ThinkOwl. In addition to using the Conversations Editor, ThinkOwl offers other comprehensive functionalities as an artificial intelligence (AI)-based service desk for customer support.

ThinkOwl and fileee Conversations complement each other perfectly and offer your company holistic digitalisation from a single source.

Why do I need two accounts?

The Conversations Editor is perfectly embedded in ThinkOwl. However, a contract with fileee GmbH as developer and support provider for the Conversations area is still necessary at the moment. A fileee account is therefore your access to the fileee Conversations Editor and to fileee Conversations customer support. The ThinkOwl account is required to use all features of Conversations. Both accounts can use the same email and are linked. It does not matter whether you first create a fileee account or a ThinkOwl account. In both applications you can link your accounts accordingly.

How do I create both accounts?

At the top of the fileee Conversations page you have the option to register for a free trial period. Simply click on "Register now for free" and you will be guided step by step through the registration process. After registration, you will be taken to the overview of your Conversations Editor. There you can link ThinkOwl and test both products for 30 days free of charge. Read more about the accounts and pricing in the helpdesk.

If you already have a ThinkOwl account, you can also link your fileee account to ThinkOwl.

How much does fileee Conversations cost?

Our pricing models are based on the number of conversations you want to have with your customers. You can create your individual package using the slider on our pricing page. The price includes inclusive quotas for the features "Send and receive documents" and "Send forms" (you receive one document and two forms per active customer to be able to conduct a basic communication). Furthermore, you will be charged monthly for pay-per-use features if you embed these features in your conversation (secure onboarding, identification and signature). Thus, your calculated monthly price may vary.

Larger companies that have a customer potential of more than 240,000k customers/year are addressed with the fileee Conversations UNLIMITED package. The UNLIMITED plan offers attractive volume discounts as well as the possibility to customise services and integrate them into existing solutions. Contact us to receive an individual offer for this area.

How are fileee Conversations and fileee connected?

fileee is the application your customers interact with. Via the fileee app or web application, your end customers can interact with companies as well as organise private documents. With the fileee app, end customers can, for example, digitise documents (using mobile capture), whose data is then recognised by an AI and classified accordingly for the user. In this way, users save time and have all important documents in one place. In addition to the added value in the private sphere, the customer can interact with companies that have connected their digital services to the platform. This allows the customer to connect directly with multiple companies through a familiar and useful application. This results in high usage rates as well as increased satisfaction. More about fileee Consumer

Do my customers necessarily need a fileee account?

No. Most of the functions of fileee Conversations can also be accessed via a web application without a fileee account. A fileee account is necessary for a few features such as Mobile Capture. However, a fileee account is advantageous for the customer because he can also use fileee privately as a document manager and, in addition, the app creates a long-term interface between your customer and your company. In the process, fileee leads to more presence and loyalty with the customer, as the customer will use the fileee app more often than a pure customer portal.

Is the use of fileee free of charge for my customers?

Yes. Your customers can communicate with you via the fileee apps for free. Customers can optionally purchase a fileee PREMIUM account to store more documents in the app. A PREMIUM account can also be offered by your company at a lower price for customers via a "sponsored by" programme. In this way, you offer your customers additional added value.

Where is the data received stored?

With fileee Conversations, all your data remains secure on German servers (e.g. at Telekom). The servers have the necessary certifications (ISO 27001). In addition, we work with elaborate encryption. The data always remains the property and sovereignty of the customer. We do not process any customer data without their consent.

How can I contact the fileee Conversations team?

For questions about fileee Conversations powered by ThinkOwl, explore our helpdesk or contact us via email: conversations@fileee.com

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