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In just 5 days you can build a prototype and test it directly with feedback from customers. Based on this, you will realise a pilot project in a few weeks and expand it iteratively.
We work with the latest encryption standards on German servers of reputable providers, which are subject to the ISO27001 guideline. All data remains the property of our customers and is processed in accordance with the DSGVO.
One tree provides an average of around 82,000 pages of recycled paper. With ThinkOwl and fileee, you can communicate paperlessly with customers and employees. This way you save paper and protect the environment.
Together with our strong implementation partners, we offer you the best possible advice and integration. We identify use cases in your company, help with implementation and conduct user workshops.
A conversation is a conversation with your client. In this conversation you can communicate with this client as often as you like. You can also start new conversations with the same client. You can include as many features as you like in your conversation.
fileee Conversations offer you over 18 features to digitise your business processes. With the Conversations Editor, you get an application that works like a content management system and allows you to easily design the customer interface. Want to learn more about the Editor? Visit the Helpdesk
The combination of features allows you to map use cases such as a digital mailbox for receiving documents for your customers or a digital travel expense report for employees. But more complex use cases such as the design of a digital construction financing assistant can also be implemented. Identification and signature features allow you to map holistic and legally compliant processes. With fileee Conversations powered by ThinkOwl, there are no limits to your digitisation projects.
fileee Conversations powered by ThinkOwl is a standardised software-as-a-service solution whose range of functions is continuously being developed. Are you missing a feature? Contact us and we will find a suitable solution: conversations@fileee.com
With the Conversations Editor, fileee Conversations offers a simple tool for digitising your customer and employee interfaces using the created fileee Conversations Templates.
ThinkOwl enables your employees to interact with customers or other employees via fileee Conversations and to easily manage the created Conversations Templates. You can easily link the Conversations Editor in ThinkOwl and then use the Editor in ThinkOwl. In addition to using the Conversations Editor, ThinkOwl offers other comprehensive functionalities as an artificial intelligence (AI)-based service desk for customer support.
ThinkOwl and fileee Conversations complement each other perfectly and offer your company holistic digitalisation from a single source.
The Conversations Editor is perfectly embedded in ThinkOwl. However, a contract with fileee GmbH as developer and support provider for the Conversations area is still necessary at the moment. A fileee account is therefore your access to the fileee Conversations Editor and to fileee Conversations customer support. The ThinkOwl account is required to use all features of Conversations. Both accounts can use the same email and are linked. It does not matter whether you first create a fileee account or a ThinkOwl account. In both applications you can link your accounts accordingly.
At the top of the fileee Conversations page you have the option to register for a free trial period. Simply click on "Register now for free" and you will be guided step by step through the registration process. After registration, you will be taken to the overview of your Conversations Editor. There you can link ThinkOwl and test both products for 30 days free of charge. Read more about the accounts and pricing in the helpdesk.
If you already have a ThinkOwl account, you can also link your fileee account to ThinkOwl.
Our pricing models are based on the number of conversations you want to have with your customers. You can create your individual package using the slider on our pricing page. The price includes inclusive quotas for the features "Send and receive documents" and "Send forms" (you receive one document and two forms per active customer to be able to conduct a basic communication). Furthermore, you will be charged monthly for pay-per-use features if you embed these features in your conversation (secure onboarding, identification and signature). Thus, your calculated monthly price may vary.
Larger companies that have a customer potential of more than 240,000k customers/year are addressed with the fileee Conversations UNLIMITED package. The UNLIMITED plan offers attractive volume discounts as well as the possibility to customise services and integrate them into existing solutions. Contact us to receive an individual offer for this area.
fileee is the application your customers interact with. Via the fileee app or web application, your end customers can interact with companies as well as organise private documents. With the fileee app, end customers can, for example, digitise documents (using mobile capture), whose data is then recognised by an AI and classified accordingly for the user. In this way, users save time and have all important documents in one place. In addition to the added value in the private sphere, the customer can interact with companies that have connected their digital services to the platform. This allows the customer to connect directly with multiple companies through a familiar and useful application. This results in high usage rates as well as increased satisfaction. More about fileee Consumer
No. Most of the functions of fileee Conversations can also be accessed via a web application without a fileee account. A fileee account is necessary for a few features such as Mobile Capture. However, a fileee account is advantageous for the customer because he can also use fileee privately as a document manager and, in addition, the app creates a long-term interface between your customer and your company. In the process, fileee leads to more presence and loyalty with the customer, as the customer will use the fileee app more often than a pure customer portal.
Yes. Your customers can communicate with you via the fileee apps for free. Customers can optionally purchase a fileee PREMIUM account to store more documents in the app. A PREMIUM account can also be offered by your company at a lower price for customers via a "sponsored by" programme. In this way, you offer your customers additional added value.
With fileee Conversations, all your data remains secure on German servers (e.g. at Telekom). The servers have the necessary certifications (ISO 27001). In addition, we work with elaborate encryption. The data always remains the property and sovereignty of the customer. We do not process any customer data without their consent.
For questions about fileee Conversations powered by ThinkOwl, explore our helpdesk or contact us via email: conversations@fileee.com
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