Complaint Service | fileee Conversations

Why a digital complaints service?

Smooth, uncomplicated digital service processes are a decisive criterion for customer loyalty. Be helpful to your customers, optimise complaint processes and thus bind customers to your company in the long term.

A platform for your customer communication

The automation of service processes helps you to formulate fast and precise responses to customer enquiries. The response time to incoming customer enquiries is a decisive criterion for customer ratings and satisfaction.

ROI

in the first year

81%

Cost saving

100%

Customer satisfaction

Perfect even for complex complaint processes

How much postage costs do you still have in your company today? Save 85 cents per letter and protect your costs and the environment at the same time. With fileee Conversations you can create digital, paperless and cost-efficient processes.

Simple integration

fileee Conversations and ThinkOwl can map complaint processes largely autonomously thanks to integrated data management and a powerful BPMN engine. This means that only a low level of integration is required. Via defined web services, data can be transferred to inventory systems/CRM/DMS at any time or data reconciliation can also be carried out.

Discover your possibilities

Take your online customer service to the next level with fileee Conversations!

Digitise your service processes

Take the step towards a digital service centre with our solution. You generate onboarding links as invitations for your customers and send them via SMS, email or even via a QR code on paper. Your customer confirms the digital exchange and can now access your e-Mailbox via a web app or the fileee app.

All processes on one platform

A platform in your corporate branding enables your customers to access your services at any time. Customers become active themselves and make enquiries mobile and device-independent.

Few clicks - Fast service

With a digital complaints service, you meet your customers at eye level. Define the process steps to be followed in the event of a complaint. You can give your customers the option of selecting different reasons for complaints. Did the product arrive damaged? Is it the wrong product or the wrong colour? Guide your customers through the process step by step. Missing information can also be requested via fileee Conversations, and pictures of the damage can be uploaded directly in the app. This way, your customer and your employees always have an overview.

Successfully used by many companies

Through the ePostbox, we put our customer at the centre and inspire them with a digital solution. The project is a great success and has been worthwhile for us in more ways than one. We have learned a lot together and look forward to further cooperation in digitalisation with fileee Conversations.

Sebastian Marski, Head of Department
Sales Technology Digitalisation

VGH Insurance

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With fileee Conversations, DEVK has implemented an app for the sales partner. With the app DEAS Mobile Scan, the sales partner can easily and securely provide documents for automatic processing in the inventory systems. The app was very well received by the sales team and is currently being expanded to include further functionalities. In the future, end customers can also be integrated into the process of document provision by the sales partner with their own end devices.

Tilo Franzen, Head of Department
Strategic Sales and Process Management

DEVK Insurances

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With fileee Conversation and ThinkOwl, we have realised the Digital Construction Financing Assistant for our customers. This digitally maps the personal and transparent financing process in the real estate loan sector for private customers. Customers can organise their financing quickly and easily and provide all relevant documents online. The assistant was implemented in an agile manner by an interdisciplinary team. In addition to the added value of the assistant for our customers, this project has sustainably supported the digital transformation of Degussa Bank.

Kristina Luft,
Head of Real Estate Lending Private Clients

Degussa Bank AG

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Swiss Post Solution is a global full-service provider in the field of digital and physical document management. fileee Conversations integrates perfectly with our existing solutions. For example, we configure mobile HR apps for our customers' employees.

Michael Spieß,
Head of Client Management /
Board Member

Swiss Post Solution

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fileee is an assistance app that is consistently conceived from the customer's point of view and is well adapted due to its high utility value. fileee Conversations offers us a successful "end-to-end digitalisation" in daily communication with customers and partners. We avoid media discontinuities, shorten processes and make our service fit for the future.

Daniel Kolvenbach,
Board member

SIGNAL IDUNA Building Society Ltd.

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The advantages of fileee Conversations

Start quickly and expand flexibly

In just 5 days you can build a prototype and test it directly with customers. Building on this, you will realise a pilot project in a few weeks and expand it iteratively.

Safety - Made in Germany

We work with the latest encryption standards on German servers of reputable providers, which are subject to the ISO27001 guideline. All data remains the property of our customers and is processed in compliance with the DSGVO.

For more sustainability

One tree provides an average of ~ 82,000 pages of recycled paper. With ThinkOwl and fileee, you can communicate paperlessly with customers and employees. This way you save paper and protect the environment.

Strong partners for implementation

Together with our strong implementation partners, we offer you the best possible advice and integration. We identify use cases in your company, help with implementation and conduct user workshops.