Smart Forms | fileee Conversations

Why Mobile Forms?

Forms are usually complicated and time-consuming for your customers.

Avoid media breaks!

Tax returns, sickness notifications or credit processes - forms are ubiquitous. For the recipient, filling them out is usually complicated and time-consuming. Design a seamless customer experience and avoid media breaks for customers.

Forms thought from the company's point of view

Forms are often very long, address different target groups at once and thus become confusing for customers.

Even a PDF form is not digital

Digital PDFs merely replicate a form rather than creating an actual digital solution. It is not uncommon to have to print them out and scan them back in when completed. The data often still has to be processed by the company.

Challenges with signatures and attachments

Signatures on a PDF sent by email are often legally questionable. Attachments are also costly to add this way.

ROI

in the first year

87%

Time saving

98%

error-free
information

Paper

Customer-friendly and legally compliant

Intelligent forms can automatically pull data from existing documents, actively support the customer in filling them out and directly validate entries made. This makes incorrect information a thing of the past. Together with a digital identification and signature, a holistic digital process is created. Of course, all data is elaborately encrypted and stored on German encrypted servers.

For all sectors and scenarios

With fileee Conversations, you can create a wide variety of forms in the shortest possible time: claims notification, self-disclosure, power of attorney, contracts, travel expenses, applications, and much more. The requested data flows directly into your systems via ThinkOwl. This saves your customers and employees time and increases the productivity of your company.

Discover your possibilities

Forms are ubiquitous in every industry. With mobile forms, you realise every business process digitally and minimise the processing time for you and your customers.

Provide forms

via ThinkOwl and other channels

You make your new smart forms available to your customers via different channels. You can actively send forms to the customer via ThinkOwl, integrate them on your website or put them as QR codes on printed letters, enabling onboarding from paper to digital solutions.

Guided dialogue

Introduce forms with an explanation page, map different paths and guide your customers easily through long forms. Mobile-optimised, the filling out process is entertaining and can be interrupted and continued at any time thanks to automatic saving.

Validation rules for quality assurance

Avoid errors directly and thus reduce queries and lengthy processes. Standard validations and individualised validation rules help you to ensure error-free data.

Attachments simply

Your customers can easily and quickly add attachments to forms. In this way, you collect the relevant proofs directly together with the form and have everything in one process.

Pre-filling forms with documents

For some queries, it is possible to import the data required for a form from documents. To do this, your customer scans a document with the fileee app, an artificial intelligence (AI) extracts the data and transfers it into the designated fields. Offer your customers a wow effect.

Legally compliant electronic signature

Encryption and integrated signature retrieval create your holistic digital process. Depending on your requirements, you can choose a simple electronic signature (EES), advanced electronic signature (FES) or qualified electronic signature (QES).

Forms arrive at the ThinkOwl

Authorised employees can view the forms in ThinkOwl and the data can be prepared for end systems and forwarded if required.

Mobile forms in action

Watch the video now!

In this use case, you can see the various components in action using the example of a bank connection change. In addition, the interaction between ThinkOwl and the fileee app at your customer's site becomes clear.

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For a wide range of applications in many industries

Change of customer data

For a wide range of applications in many industries

Damage report

For a wide range of applications in many industries

Returns form

Successfully used by many companies

Through the ePostbox, we put our customer at the centre and inspire them with a digital solution. The project is a great success and has been worthwhile for us in more ways than one. We have learned a lot together and look forward to further cooperation in digitalisation with fileee Conversations.

Sebastian Marski, Head of Department
Sales Technology Digitalisation

VGH Insurance

Download Use Case

With fileee Conversations, DEVK has implemented an app for the sales partner. With the app DEAS Mobile Scan, the sales partner can easily and securely provide documents for automatic processing in the inventory systems. The app was very well received by the sales team and is currently being expanded to include further functionalities. In the future, end customers can also be integrated into the process of document provision by the sales partner with their own end devices.

Tilo Franzen, Head of Department
Strategic Sales and Process Management

DEVK Insurances

Download Use Case

With fileee Conversation and ThinkOwl, we have realised the Digital Construction Financing Assistant for our customers. This digitally maps the personal and transparent financing process in the real estate loan sector for private customers. Customers can organise their financing quickly and easily and provide all relevant documents online. The assistant was implemented in an agile manner by an interdisciplinary team. In addition to the added value of the assistant for our customers, this project has sustainably supported the digital transformation of Degussa Bank.

Kristina Luft,
Head of Real Estate Lending Private Clients

Degussa Bank AG

Download Use Case

Swiss Post Solution is a global full-service provider in the field of digital and physical document management. fileee Conversations integrates perfectly with our existing solutions. For example, we configure mobile HR apps for our customers' employees.

Michael Spieß,
Head of Client Management /
Board Member

Swiss Post Solution

Download Use Case

fileee is an assistance app that is consistently conceived from the customer's point of view and is well adapted due to its high utility value. fileee Conversations offers us a successful "end-to-end digitalisation" in daily communication with customers and partners. We avoid media discontinuities, shorten processes and make our service fit for the future.

Daniel Kolvenbach,
Board member

SIGNAL IDUNA Building Society Ltd.

Download Use Case

The advantages of fileee Conversations

Start quickly and expand flexibly

In just 5 days you can build a prototype and test it directly with customers. Building on this, you will realise a pilot project in a few weeks and expand it iteratively.

Safety - Made in Germany

We work with the latest encryption standards on German servers of reputable providers, which are subject to the ISO27001 guideline. All data remains the property of our customers and is processed in compliance with the DSGVO.

For more sustainability

One tree provides an average of ~ 82,000 pages of recycled paper. With ThinkOwl and fileee, you can communicate paperlessly with customers and employees. This way you save paper and protect the environment.

Strong partners for implementation

Together with our strong implementation partners, we offer you the best possible advice and integration. We identify use cases in your company, help with implementation and conduct user workshops.

Mobile forms

Why Mobile Forms?

Forms thought from the company's point of view

Even a PDF form is not digital

Challenges with signatures and attachments

Customer-friendly and legally compliant

For all sectors and scenarios

Try fileee Conversations and ThinkOwl 30 days for free!

Discover your possibilities

Provide forms

Guided dialogue

Validation rules for quality assurance

Attachments simply

Pre-filling forms with documents

Legally compliant electronic signature

Forms arrive at the ThinkOwl

Mobile forms in action

For a wide range of applications in many industries

For a wide range of applications in many industries

For a wide range of applications in many industries

Successfully used by many companies

The advantages of fileee Conversations

Start quickly and expand flexibly

Safety - Made in Germany

For more sustainability

Strong partners for implementation

Arrange a demo appointment now!

Check out our web seminars!