Insurance Services

Why a digital service platform for insurers?

It is time for digital service processes that are truly accepted by customers.

A platform for your customer communication

Sustainably increase your online and automation rate and differentiate yourself with service excellence. With the digital service platform for insurance companies, you can easily map application, policy and claims processes for your customers on the move.

Low online quota?

Do you and your customers communicate by letter, fax, email or phone call? Your customer portal/app is little used? You have high postage costs and your automation fails due to media discontinuities caused by customers who cannot be reached digitally?

Too much "paperwork" in complex application and claims processes?

Evidence missing, health questions filled out incorrectly, questions about the processing status? Insurance processes often become very complex and end in long processing times for the customer.

Is it difficult to involve the sales department or other stakeholders?

Your sales department still needs to obtain a signature/proof from the customer? The involvement of third parties (e.g. doctors, injured parties, experts) is complicated?

ROI

in the first year

Media discontinuity

83%

Increased
online quota

100%

Customer
satisfaction

Using (analogue) customer enquiries for digitisation

Accept existing customer enquiries via email, letter and call and use them directly for digitisation! For all output channels, you generate digital onboarding links for your customers quickly and easily using our solution. Your sales department is also integrated into your platform and can invite and contact customers directly.

Perfect even for complex insurance processes

With simple and mobile applications, extensive process control options and integrated features such as mobile capture, intelligent forms, signature and communication functionalities, you can easily map even complex processes digitally.

Simple integration

fileee Conversations and ThinkOwl can map insurance processes largely autonomously thanks to integrated data management and a powerful BPMN engine. This means that only a low level of integration is required. Via defined web services, data can be transferred to inventory systems/CRM/DMS at any time or data reconciliation can be performed.

Discover your possibilities

Lay the foundation for a 100% online quota and best service excellence today.

Using customer enquiries for digitisation

Generate digital onboarding links for your customers quickly and easily using our solution. You can invite your customers to your platform via email, SMS or even a QR code on your correspondence.

One platform for all processes

The service platform allows your customers to proactively trigger requests and processes on the go. A branded app and web application gives customers quick access to your services across all devices.

Also for complex processes

With your new platform, you can design even complex processes simply and transparently for your customers. All process steps, such as communication with sales and office staff, document dispatch, forms and signatures, are embedded in a familiar chat interface. Structured tasks and forms help your customers keep track of everything.

Additional customer added value

The highlight of the platform approach: Your service platform is integrated into the fileee app. The fileee app offers your customers additional added value and thus ensures a high level of adaptation and customer loyalty. In addition to communication with companies, the app serves as a digital assistant for private document management.

Automated case processing and simple integration

fileee Conversations and ThinkOwl optimally support your employees in case processing. Thanks to integrated data management and a powerful BPMN engine, your insurance processes can be mapped largely autonomously, so that only a low level of integration is required.

Successfully used by many companies

Through the ePostbox, we put our customer at the centre and inspire them with a digital solution. The project is a great success and has been worthwhile for us in more ways than one. We have learned a lot together and look forward to further cooperation in digitalisation with fileee Conversations.

Sebastian Marski, Head of Department
Sales Technology Digitalisation

VGH Insurance

Download Use Case

With fileee Conversations, DEVK has implemented an app for the sales partner. With the app DEAS Mobile Scan, the sales partner can easily and securely provide documents for automatic processing in the inventory systems. The app was very well received by the sales team and is currently being expanded to include further functionalities. In the future, end customers can also be integrated into the process of document provision by the sales partner with their own end devices.

Tilo Franzen, Head of Department
Strategic Sales and Process Management

DEVK Insurances

Download Use Case

With fileee Conversation and ThinkOwl, we have realised the Digital Construction Financing Assistant for our customers. This digitally maps the personal and transparent financing process in the real estate loan sector for private customers. Customers can organise their financing quickly and easily and provide all relevant documents online. The assistant was implemented in an agile manner by an interdisciplinary team. In addition to the added value of the assistant for our customers, this project has sustainably supported the digital transformation of Degussa Bank.

Kristina Luft,
Head of Real Estate Lending Private Clients

Degussa Bank AG

Download Use Case

Swiss Post Solution is a global full-service provider in the field of digital and physical document management. fileee Conversations integrates perfectly with our existing solutions. For example, we configure mobile HR apps for our customers' employees.

Michael Spieß,
Head of Client Management /
Board Member

Swiss Post Solution

Download Use Case

fileee is an assistance app that is consistently conceived from the customer's point of view and is well adapted due to its high utility value. fileee Conversations offers us a successful "end-to-end digitalisation" in daily communication with customers and partners. We avoid media discontinuities, shorten processes and make our service fit for the future.

Daniel Kolvenbach,
Board member

SIGNAL IDUNA Building Society Ltd.

Download Use Case

The advantages of fileee Conversations

Start quickly and expand flexibly

In just 5 days you can build a prototype and test it directly with customers. Building on this, you will realise a pilot project in a few weeks and expand it iteratively.

Safety - Made in Germany

We work with the latest encryption standards on German servers of reputable providers, which are subject to the ISO27001 guideline. All data remains the property of our customers and is processed in compliance with the DSGVO.

For more sustainability

One tree provides an average of ~ 82,000 pages of recycled paper. With ThinkOwl and fileee, you can communicate paperlessly with customers and employees. This way you save paper and protect the environment.

Strong partners for implementation

Together with our strong implementation partners, we offer you the best possible advice and integration. We identify use cases in your company, help with implementation and conduct user workshops.

Insurance services

Why a digital service platform for insurers?

Low online quota?

Too much "paperwork" in complex application and claims processes?

Is it difficult to involve the sales department or other stakeholders?

Using (analogue) customer enquiries for digitisation

Perfect even for complex insurance processes

Simple integration

Try fileee Conversations and ThinkOwl 30 days for free!

Discover your possibilities

Using customer enquiries for digitisation

One platform for all processes

Also for complex processes

Additional customer added value

Automated case processing and simple integration

Successfully used by many companies

The advantages of fileee Conversations

Start quickly and expand flexibly

Safety - Made in Germany

For more sustainability

Strong partners for implementation

Arrange a demo appointment now!

Check out our web seminars!