Don't put obstacles in the way of your customers and offer them an intuitive solution with the digital move assistant. In just a few steps, the move is registered, data is transferred, the new budget is determined and the contract changes are signed.
Why a digital relocation assistant?
Today, service quality is measured by the quality of digital service processes. Convince your customers.
A platform for your customer communication
Convince with fast, precise answers. By increasing your online and automation rate, you also increase your service quality in the long term.
in the first year
Perfect also for handling the move
How much postage costs do you still have in your company today? Save 80 cents per letter and protect your costs and the environment at the same time. With fileee Conversations you can create digital, paperless and cost-efficient processes.
fileee Conversations and ThinkOwl can map complex processes largely autonomously thanks to integrated data management and a powerful BPMN engine. This means that only a low level of integration is required. Via defined web services, data can be transferred to inventory systems/CRM/DMS at any time or data reconciliation can be performed.
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Start your free trial at fileee Conversations and easily link ThinkOwl to your fileee account.
With our solution, you take the first step towards a digital service centre. Generate onboarding links as invitations for your customers and send via SMS, email or even via a QR code on paper. Your customer confirms the digital exchange and can now access your ePostbox via a web app or the fileee app.
One platform for all processes
A platform in your corporate branding enables your customers to access your services at any time. Customers become active themselves and make enquiries mobile and device-independent.
Moving without obstacles
With a digital relocation assistant, you can make it easier for customers to change their place of residence. Set out all the process steps that need to be followed in the event of an announced move. Request the necessary data automatically, remind the customer of any information that is still missing, reach out to them to make the experience as pleasant as possible. Structured tasks and forms keep your customers on top of things.
Successfully used by many companies
Through the ePostbox, we put our customer at the centre and inspire them with a digital solution. The project is a great success and has been worthwhile for us in more ways than one. We have learned a lot together and look forward to further cooperation in digitalisation with fileee Conversations.
Sebastian Marski, Head of Department Sales Technology Digitalisation
With fileee Conversations, DEVK has implemented an app for the sales partner. With the app DEAS Mobile Scan, the sales partner can easily and securely provide documents for automatic processing in the inventory systems. The app was very well received by the sales team and is currently being expanded to include further functionalities. In the future, end customers can also be integrated into the process of document provision by the sales partner with their own end devices.
Tilo Franzen, Head of Department Strategic Sales and Process Management
With fileee Conversation and ThinkOwl, we have realised the Digital Construction Financing Assistant for our customers. This digitally maps the personal and transparent financing process in the real estate loan sector for private customers. Customers can organise their financing quickly and easily and provide all relevant documents online. The assistant was implemented in an agile manner by an interdisciplinary team. In addition to the added value of the assistant for our customers, this project has sustainably supported the digital transformation of Degussa Bank.
Kristina Luft, Head of Real Estate Lending Private Clients
Swiss Post Solution is a global full-service provider in the field of digital and physical document management. fileee Conversations integrates perfectly with our existing solutions. For example, we configure mobile HR apps for our customers' employees.
Michael Spieß, Head of Client Management / Board Member
fileee is an assistance app that is consistently conceived from the customer's point of view and is well adapted due to its high utility value. fileee Conversations offers us a successful "end-to-end digitalisation" in daily communication with customers and partners. We avoid media discontinuities, shorten processes and make our service fit for the future.
In just 5 days you can build a prototype and test it directly with customers. Building on this, you will realise a pilot project in a few weeks and expand it iteratively.
Safety - Made in Germany
We work with the latest encryption standards on German servers of reputable providers, which are subject to the ISO27001 guideline. All data remains the property of our customers and is processed in compliance with the DSGVO.
For more sustainability
One tree provides an average of ~ 82,000 pages of recycled paper. With ThinkOwl and fileee, you can communicate paperlessly with customers and employees. This way you save paper and protect the environment.
Strong partners for implementation
Together with our strong implementation partners, we offer you the best possible advice and integration. We identify use cases in your company, help with implementation and conduct user workshops.
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