Every month on the 23rd, it's that time again for me. And every time I read this email, I feel guilty:
[...] a new bill for your mobile phone number 017X-XXXXXXX is available for you to download in your personal customer area Your account area. You will find your invoice PDF in the "Invoices" area.
To be honest, I have never seen the inside of this customer area and refuse to do so. Apart from that, I have long since forgotten the access data or have forgotten them among the other 10 user names and passwords that I have to remember for my other customer portals.
All 4 major mobile phone providers in Germany now offer bills digitally (as an option). In my opinion, that's right, but it's also only half the battle. Because when it comes to the way the bill is offered, there seem to be 2 camps:
Customers of T-Mobile and Vodafone can get their bill by mail, O2 and E-Plus invite their customers to the customer centre every month anew. I unfortunately get the monthly invitation... But why is that? And does it have to stay that way?
My enquiry with my provider is gratefully accepted, but they will not or cannot give me any reasons:
"As you have correctly pointed out, you will receive a message via SMS and e-mail when a new invoice has been created. However, we do not offer sending the invoice by e-mail. For this reason, there is only the option of viewing the bill via the personal customer area."
In the O2 help forum you can find a similar request, which is rejected for data protection reasons. But this is about itemised bills, which I personally am only interested in if the bill is unusually high. I would be satisfied with an official PDF invoice for the monthly amount. You can't argue with data protection here either, because funnily enough, they write the invoice amount in my monthly email.What about you? Do you log in to your customer centre every month or do your bills get left behind? Why don't I get my mobile phone bill by e-mail?
